Welcome to the Terms & Conditions page of keystore.co.uk. This document will help you understand how you can use ourservices and what you can expect from us.

Latest update: 17 December 2025

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Table of contents
Introduction

What the User should know at a glance

TERMS OF USE

Liability and indemnification

Common provisions

Accessibility

Definitions and legal references

Introduction

These Terms govern

the use of this Website, and,

any other related Agreement or legal relationship with the Owner

in a legally binding way. Capitalised words are defined in the relevant dedicated section of this document.

The User must read this document carefully.

This Website is provided by:

J.W Filshill LimitedUnit 1 Westway Business Park, 35 Porterfield Road, Renfrew, Scotland, PA4 8DJ

Owner contact email: info@filshill.co.uk

"This Website" refers to

this website, including its subdomains and any other website through which the Owner makes its Service available;

the Service;

any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service,as well as any related documentation;

What the User should know at a glance

Usage of this Website and the Service is age restricted: to access and use this Website and its Service the User must bean adult under applicable law.

Please note that some provisions in these Terms may only apply to certain categories of Users. In particular, certainprovisions may only apply to Consumers or to those Users that do not qualify as Consumers. Such limitations are alwaysexplicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all Users.

TERMS OF USE

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Website.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicatedwithin this document.

By using this Website, Users confirm to meet the following requirements:

There are no restrictions for Users in terms of being Consumers or Business Users;

Users must be recognised as adult by applicable law;

Content on this Website

Unless where otherwise specified or clearly recognisable, all content available on this Website is owned or provided by theOwner or its licensors.

The Owner undertakes its utmost effort to ensure that the content provided on this Website infringes no applicable legalprovisions or third-party rights. However, it may not always be possible to achieve such a result.In such cases, without prejudice to any legal prerogatives of Users to enforce their rights, Users are kindly asked to preferablyreport related complaints using the contact details provided in this document.

Rights regarding content on this Website - All rights reserved

The Owner holds and reserves all intellectual property rights for any such content.

Users may not, therefore, use such content in any way that is not necessary or implicit in the proper use of the Service.

In particular, but without limitation, Users may not copy, download, share (beyond the limits set forth below), modify, translate,transform, publish, transmit, sell, sublicence, edit, transfer/assign to third parties or create derivative works from the contentavailable on this Website, nor allow any third party to do so through the User or their device, even without the User's knowledge.

Where explicitly stated on this Website, the User may download, copy and/or share some content available through this Websitefor its sole personal and non-commercial use and provided that the copyright attributions and all the other attributions requestedby the Owner are correctly implemented.

Any applicable statutory limitation or exception to copyright shall stay unaffected.

Access to external resources

Through this Website Users may have access to external resources provided by third parties. Users acknowledge and accept thatthe Owner has no control over such resources and is therefore not responsible for their content and availability.

Conditions applicable to any resources provided by third parties, including those applicable to any possible grant of rights incontent, result from each such third parties’ terms and conditions or, in the absence of those, applicable statutory law.

Acceptable use

This Website and the Service may only be used within the scope of what they are provided for, under these Terms and applicablelaw.

Users are solely responsible for making sure that their use of this Website and/or the Service violates no applicable law,regulations or third-party rights.

Therefore, the Owner reserves the right to take any appropriate measure to protect its legitimate interests including bydenying Users access to this Website or the Service, terminating contracts, reporting any misconduct performed throughthis Website or the Service to the competent authorities – such as judicial or administrative authorities - whenever Usersengage or are suspected to engage in any of the following activities:

violate laws, regulations and/or these Terms;

infringe any third-party rights;

considerably impair the Owner’s legitimate interests;

offend the Owner or any third party.

Liability and indemnification

Unless otherwise explicitly stated or agreed with Users, the Owner’s liability for damages in connection with the execution of theAgreement shall be excluded, limited and/or reduced to the maximum extent permitted by applicable law.

Indemnification

The User agrees to indemnify and hold the Owner and its subsidiaries, affiliates, officers, directors, agents, co-branders, partnersand employees harmless from and against any claim or demand ⁠— including but not limited to lawyer's fees and costs ⁠— madeby any third party due to or in relation with any culpable violation of these Terms, third-party rights or statutory provisionsconnected to the use of the Service by the User or its affiliates, officers, directors, agents, co-branders, partners and employees tothe extent allowed by applicable law.

The above also applies to any claims exercised by third parties (including but not limited to the Owner’s clients or customers)against the Owner related to Digital Products provided by the User such as, for instance, conformity claims.

Limitation of liability

Unless otherwise explicitly stated and without prejudice to mandatory law, Users shall have no right to claim damages against theOwner (or any natural or legal person acting on its behalf).

This does not apply to damages to life, health or physical integrity, damages resulting from the breach of material contractualobligations such as any obligation strictly necessary to achieve the purpose of the contract, and/or damages resulting from intentor gross negligence, as long as this Website has been appropriately and correctly used by the User.

Unless damages have been caused by way of intent or gross negligence, or they affect life, health or physical integrity, the Ownershall only be liable to the extent of typical and foreseeable damages at the moment the contract was entered into.

Notwithstanding the above, the following limitation applies to all Users other than Natural Persons:

In any event of liability, the compensation may not exceed the total payments that have been, will be or would be received by theOwner from the User based on the contract over a period of 12 months, or throughout the duration of the Agreement, if shorter.

Common provisions

No Waiver

The Owner’s failure to assert any right or provision under these Terms shall not constitute a waiver of any such right or provision.No waiver shall be considered a further or continuing waiver of such term or any other term.

Service interruption

To ensure the best possible service level, the Owner reserves the right to interrupt the Service for maintenance, system updates orany other changes, informing the Users appropriately.

Within the limits of law, the Owner may also decide to suspend or discontinue the Service altogether. If the Service isdiscontinued, the Owner will cooperate with Users to enable them to withdraw personal data or information and will respectUsers' rights relating to continued product use and/or compensation, as provided for by applicable law.

Additionally, the Service might not be available due to reasons outside the Owner’s reasonable control, such as “force majeure”events (infrastructural breakdowns or blackouts etc.).

The Owner undertakes to inform the User with at least 7 days' notice in advance, whenever possible.

Service reselling

Users may not reproduce, duplicate, copy, sell, resell or exploit any portion of this Website and of its Service without the Owner’sexpress prior written permission, granted either directly or through a legitimate reselling program.

Privacy policy

To learn more about the use of their personal data, Users may refer to the privacy policy of this Website.

Intellectual property rights

Without prejudice to any more specific provision of these Terms, any intellectual property rights, such as copyrights, trademarkrights, patent rights and design rights related to this Website are the exclusive property of the Owner or its licensors and aresubject to the protection granted by applicable laws or international treaties relating to intellectual property.

All trademarks — nominal or figurative — and all other marks, trade names, service marks, word marks, illustrations, images, orlogos appearing in connection with this Website are, and remain, the exclusive property of the Owner or its licensors and aresubject to the protection granted by applicable laws or international treaties related to intellectual property.

Changes to these Terms

The Owner reserves the right to amend or otherwise modify these Terms at any time. In such cases, the Owner will appropriatelyinform the User of these changes.

Such changes will only affect the relationship with the User from the date communicated to Users onwards.

The continued use of the Service will signify the User’s acceptance of the revised Terms. If Users do not wish to be bound bythe changes, they must stop using the Service and may terminate the Agreement.

The applicable previous version will govern the relationship prior to the User's acceptance. The User can obtain any previousversion from the Owner.

If legally required, the Owner will notify Users in advance of when the modified Terms will take effect.

Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under theseTerms, taking the User’s legitimate interests into account. Provisions regarding changes of these Terms will apply accordingly.

Users may not assign or transfer their rights or obligations under these Terms in any way, without the written permission of theOwner.

Contacts

All communications relating to the use of this Website must be sent using the contact information stated in this document.

Severability

Should any provision of these Terms be deemed or become invalid or unenforceable under applicable law, the invalidity orunenforceability of such provision shall not affect the validity of the remaining provisions, which shall remain in full force andeffect.

US Users

Any such invalid or unenforceable provision will be interpreted, construed and reformed to the extent reasonably required torender it valid, enforceable and consistent with its original intent. These Terms constitute the entire Agreement between Users andthe Owner with respect to the subject matter hereof, and supersede all other communications, including but not limited to all prioragreements, between the parties with respect to such subject matter. These Terms will be enforced to the fullest extent permittedby law.

EU Users

Should any provision of these Terms be or be deemed void, invalid or unenforceable, the parties shall do their best to find, in anamicable way, an agreement on valid and enforceable provisions thereby substituting the void, invalid or unenforceable parts.In case of failure to do so, the void, invalid or unenforceable provisions shall be replaced by the applicable statutory provisions, ifso permitted or stated under the applicable law.

Without prejudice to the above, the nullity, invalidity or impossibility to enforce a particular provision of these Terms shall notnullify the entire Agreement, unless the severed provisions are essential to the Agreement, or of such importance that the partieswould not have entered into the contract if they had known that the provision would not be valid, or in cases where the remainingprovisions would translate into an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of thisdocument, without regard to conflict of laws principles.

Prevalence of national law

However, regardless of the above, if the law of the country that the User is located in provides for higher applicable consumerprotection standards, such higher standards shall prevail.

Exception for Consumers in Switzerland

If the User qualifies as a Consumer in Switzerland, Swiss law will apply.

Exception for Consumers in Brazil

If the User qualifies as a Consumer in Brazil and the product and/or service is commercialised in Brazil, Brazilian law will apply.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of theplace where the Owner is based, as displayed in the relevant section of this document.

Exception for Consumers in Europe

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in the United Kingdom,Switzerland, Norway or Iceland.

Exception for Consumers in Brazil

The above does not apply to Users in Brazil that qualify as Consumers.

UK Consumers

Consumers based in England and Wales may bring legal proceedings in connection with these Terms in the English and Welshcourts. Consumers based in Scotland may bring legal proceedings in connection with these Terms in either the Scottish or theEnglish courts. Consumers based in Northern Ireland may bring legal proceedings in connection with these Terms in either theNorthern Irish or the English courts.

Accessibility

The Owner is committed to making the content accessible to Users with disabilities. If Users have a disability and are unable toaccess any portion of this Website due to their disability, they should give a notice including a detailed description of the issueencountered. If the issue is readily identifiable and resolvable in accordance with industry-standard information technology toolsand techniques, the Owner commits to promptly address it.

Definitions and legal references

This Website (or this Application)

The property that enables the provision of the Service.

Agreement

Any legally binding or contractual relationship between the Owner and the User, governed by these Terms.

Brazilian (or Brazil)

Applies where a User, regardless of nationality, is in Brazil.

Business User

Any User that does not qualify as a Consumer.

Digital Product

Is a Product that consists of:

content produced and supplied in digital form; and/or

a service that allows for the creation, processing, storing or accessing data in a digital form or the sharing or any other formof interaction with digital data uploaded or created by the User or any other user of this Website.

European (or Europe)

Applies where a User, regardless of nationality, is in the EU.

Natural Person

Any individual human being including, but not limited to, Consumers.

Owner (or We)

Indicates the natural person(s) or legal entity that provides this Website and/or the Service to Users.

Service

The service provided by this Website as described in these Terms and on this Website.

Terms

All provisions applicable to the use of this Website and/or the Service as described in this document, including any other relateddocuments or agreements, and as updated from time to time.

User (or You)

Indicates any natural person or legal entity using this Website.

Consumer

Consumer is any User qualifying as such under applicable law.

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What you can do

Your data

Ask us to know and access the information we hold on you

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In case of issues

While we strive to create a positive user experience, we understand that issues may occasionally arise between us and our users.If this is the case, please feel free to contact us.

Contact us

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keystore.co.uk J.W Filshill LimitedUnit 1 Westway Business Park, 35 Porterfield Road, Renfrew, Scotland, PA4 8DJ

Owner contact email: filshill@filshill.co.uk

Downloadable documents

Terms and Conditions Latest update: 17 December 2025

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